Help Centre
We're here to help
We're here to answer any questions you may have.
My power is out, who do I call?

Different companies distribute power to various locations across Australia. They are your first contact for reporting a power outage in your area. You can find your distributor on the Australian Energy Regulator website.

In case of an emergency

If you rely on a life support machine, refer to your Life Support Program to get started on your plan. If in doubt, please call 000 now.

Experiencing hardship
If you are experiencing hardship and unable to pay your energy bill please call our customer service team on 1300 908 142.
I have a question about my bill
Please contact our customer service team to talk through any questions you have about your electricity statement.
I'm moving house
Let us know your 'move-in' date and we'll do the rest, making sure your lights are on.
How do I contact Radian?
Head over to our contact page where you can call, email or use the contact form.
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